FAQ

Do you also do custom work?

Absolutely! Navigate back to the home page or custom order page to find the commission waiting list form.

Due to a high volume of orders and the detailed nature of my profession, I can only accept 3-4 commissions per calendar month. More details about my commissions on the custom order page.

Do you have questions about custom orders? Send an email to amanda@pinechunks.com, or click the 'Contact me' button at the bottom of this page.

What is the production time

Ready to ship items are shipped within 2-5 business days.

Custom orders have a processing time of approximately 5 weeks. Always clearly communicated with the customer.

 

How do I maintain the figures?

Wool figurines are fragile and not toys. If you want to keep them nice make sure your kids can't reach them.

Should it happen that the wool gets "messy", this can be easily remedied by combing the wool in the right direction very carefully, for example with a needle.

If a figure comes loose from the wooden disc, the iron pin can be pushed very carefully into the leg / back of the woolen figure.

Do you not dare or do you experience other problems? Please contact me and I will try to help you as best I can.

Prevention is better than cure

Wool catches dust and is difficult to get out. Simple blowing helps, but if you want to be sure that your figurine remains free of dust, I recommend that you place it under a bell jar. These are for sale at quantum, ikea or hema (seasonal)


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